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Customer Service

Shipping & Delivery
  • We provide free delivery on orders valued at Rs. 500 or more.
  • Generally, a shipping charge of Rs. 40 will apply if your product cart value is less than Rs. 500. This is applicable if shipping to a single Indian address.
  • You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 500.
  • Cancelling items, combining orders, or changing your shipping address might affect your order's eligibility for Free Shipping.
  • Delivery time may be affected in case of an address change on an order which has already been shipped.
  • We reserve the right to change or discontinue FREE Shipping at any time.
Returns & Replacements
Our focus is complete customer satisfaction. In the event, if you are displeased with any of the books you've purchased, we will refund back the money, provided the reasons are genuine and proved after investigation. All return and replacement requests must be sent to ol-support[@]ellitedevs[.]in within 5 BUSINESS DAYS from the purchase date.

Cancellation & Refund
In case of dissatisfaction from our services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Please send us the cancellation requests to ol-support[@]ellitedevs.in. Cancellation requests must be sent within 2 BUSINESS DAYS from the date of purchase. Requests received later than 2 business days will not be accepted.

Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details. If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Payment
We offer you multiple payment methods. Whatever your online mode of payment is, you can be assured that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times.

  •     Credit card (Visa/ Master/ Amex)
  •     Debit card (All leading bank debit cards)
  •     Net Banking (For all leading banks)
  •     Wire/Online transfer from all major Indian and International banks
  •     Wallet Payment
Viewing Orders
  • Registered users can check the order details by clicking on "My Orders" or "Orders & Returns".
  • Next page will show you all your existing and previous orders.
  • Click on the Order ID you want to know about.
  • Guest users can check the order details by clicking on "Track My Order".
  • Enter your Order ID, Order Last Name, Email Address or Order PIN code and click on "Track" button below.
  • You can review your order details on the next page.
Updating Account Information
"My Account" is the section on our site, where registered users get the complete access to their Order History, ability to manage and edit the shipping & billing details and other account information.
  • Free Shipping on orders over Rs. 1200
  • Returns and Replacement with 5 business days
  • Cancellation within 2 business days
  • Address any queries here
Location

Address: Pragati Bhawan, 240 Western Kutchery Road, Meerut, Uttar Pradesh - 250001

Mail to: [email protected]

Phone: +91-121-6544642 / 4007643